Support
Email support@justseedling.com and a person will answer. Usually within a day or two.
If you are reporting a problem, it helps to include your iOS version and roughly when it happened. You do not need an account number, we can find you from your email address.
Common questions
Do I need an account?
No. Seedling works the moment you open it and your progress saves without a sign-in. Signing in with Apple is only for carrying that progress to another phone.
I got a new phone. How do I bring my progress over?
Sign in with Apple on the old phone first, then sign in on the new one with the same Apple Account. If the old phone is already gone and you never signed in, the progress was tied to that device and we cannot recover it.
I think an exercise is wrong.
Tap "This seems wrong" on the exercise. That sends us the item and your note. We read every one of these, and a bad item gets pulled quickly.
Why did my score go down?
Skill mastery decays slowly when a skill goes unpracticed, so the score reflects what you can do now rather than what you could do in March. It has a floor and will not erase a skill you have genuinely learned.
How do I turn off the daily reminder?
Settings, then Daily reminder. You can change the time or switch it off. You can also revoke notifications for Seedling in the iOS Settings app.
How do I delete my account?
Email support@justseedling.com and we will delete the account and everything attached to it, then confirm when it is done.